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Daily Mirror
Daily Mirror
World
Andy Rudd & Danya Bazaraa

TUI and Jet2 refuse to fly Brits home from Tenerife coronavirus hotel until cleared

TUI and Jet2 have both confirmed they are currently not flying Brits home from the Tenerife hotel hit by coronavirus until they get the all clear.

About 160 British nationals are among roughly 800 guests who have been isolated at the four-star  H10 Costa Adeje Palace hotel.

Jet2 said in order to prevent the spread of the disease they have asked all customers to stay in the quarantined hotel until the incubation period is over on March 10.

The only exception to this would be if they have explicitly tested negative for COVID-19 by a recognised authority, Jet2 said.

TUI has since confirmed they will also not be flying guests home until they're given the green light by the Foreign Office and Public Health England.

Are you or a family member staying at the hotel? Email webnews@mirror.co.uk

Tourists with masks in the pool of H10 Costa Adeje Palace, which is on lockdown (REUTERS)

A TUI spokesperson told  Mirror.co.uk : ''TUI and TUI Airways continue to follow advice from the Foreign and Commonwealth Office (FCO) and Public Health England (PHE) and they will confirm when UK customers have been cleared to return home.

''We are following advice and we will only fly back if FCO and PHE grant us to do so, which has not yet been confirmed.''

Around 160 Brits are in quarantine at the hotel (Humphrey Nemar/ dailystar)

A Jet2 spokesperson said: “We are continuing to remain in contact with customers at the H10 Costa Adeje Palace in Tenerife, and we also have designated 24/7 telephone assistance in place.

“Their health and safety is our absolute priority, as it is with every single one of our customers and colleagues.

"Therefore, to help prevent any potential spread of Coronavirus (COVID-19), we have asked all customers to remain in the hotel, which remains under quarantine, until any potential incubation period, as defined by the World Health Organisation (WHO), has passed (March 10th).

“We will not fly any customer who has stayed at the H10 Costa Adeje Palace during the quarantine, until this incubation period has passed or unless they have been explicitly tested for COVID-19 by a recognised authority and are confirmed as clear of the virus.

Tourists at the H10 Costa Adeje Palace, Tenerife (REUTERS)

"Our responsibility to our customers, our colleagues and the general public remains paramount. 

“We will continue to release more information as it becomes available.”

A spokesperson for Norwegian Air said that according to the airline's policy anyone that has tested positive would not be able to fly but that flights were ''operating as normal''.

He added: ''If people have booked with us they will be able to fly.''

Tourists stand on the balcony of their rooms at the H10 Costa Adeje Palace Hotel (AFP via Getty Images)

The Foreign Office said they currently had no plans in place to arrange a repatriation flight.

A statement said: "We are urgently seeking clarification from the Canary Island authorities following their announcement that 130 tourists of different nationalities will be granted permission to leave the Costa Adeje Palace Hotel.

"We continue to offer support to all British nationals at the hotel."

On Wednesday, frustrated holidaymakers begged Boris Johnson to rescue them from their forced stay at the H10 Costa Adeje Palace hotel after four Italian guests tested positive for the virus.

Julio Perez, a Canary Islands regional government spokesman, said yesterday the remaining tourists would not yet be going home "because we can’t guarantee their active monitoring during their return to their home countries."

“But this morning our government authorities have had meeting with different consuls and in Madrid there’s been talks with ambassadors," he continued.

“If we can assure a transfer in such a way that we know that when they reach their home countries, their respective health authorities and epidemiology services can carry on conducting active monitoring, they could go if this is organised.

“At the moment it’s safe for the 140-odd tourists who checked in after the people staying at the hotel who have tested positive."

More than 100 guests who checked in after the Italian guests were hospitalised have been given the go-ahead to leave.

We'll be bringing you the very latest updates, pictures and video on this breaking news story.

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