TSB is facing scrutiny by UK regulators after IT issues led to customers being unable to access their cash and, in some cases, able to see accounts belonging to other people.
A spokesperson for the Financial Conduct Authority ( FCA ) said the watchdog is “aware of the issue and liaising with the firm”, while a spokesperson for the Information Commissioner’s Office said: “We are aware of a potential data breach in relation to the TSB and are making enquiries.”
Meanwhile, Nicky Morgan MP, chair of the Treasury Committee, slammed TSB over the IT issues.
“This is yet another addition to the litany of failures of banking IT systems. Potentially millions of customers could be affected by uncertainty and disruption. It simply isn’t good enough to expose customers to IT failures, including delays in paying bills and an inability to access their own money,” said Ms Morgan.
“Warm words and platitudes will not suffice. TSB customers deserve to know what has happened, when normal services will resume, and how they can expect to be compensated.
“I will be writing to the FCA in due course for their assessment.”
TSB customers are facing a fifth day of online banking issues, as problems which started on Friday continued into Tuesday, due to a planned upgrade which should have been completed by 6pm on Sunday.
In a statement on Monday morning, TSB said that there were still “intermittent issues” with its mobile and online banking services and that it was “working as hard and as fast as we can to get these up and running”.
However, Twitter users complained that they still were unable to access their TSB bank accounts online on Tuesday morning, and TSB’s social media team has said they “don’t have any timescales” they can provide to affected customers.
The bank has been contacted for comment.
