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Daily Mirror
Daily Mirror
Business
Emma Munbodh

Is TSB down? Customers left unable to access online and mobile banking

A number of TSB customers have been left unable to access their money due to an online banking outage.

Customers on social media say the bank's app and online banking website are both down - leaving them unable to manage their transactions.

Independent website DownDetector, which tracks social-media posts on how sites are performing, shows hundreds of customers complaining of an outage.

Users are being met with an "unexpected error" and some say they had been left with no way to access their accounts.

On twitter, one user wrote: "How can I pay my bills if I can't log in to my online banking because it's down?"

Another said: "Your app is knackered yet again. Terrible bank. When we need you the most you let everyone down. I’ll be leaving, this happens far too often."

Update 17:10: TSB says this outage has now been resolevd.

A spokesman for TSB said the bank hoped to resolve the issue "as soon as possible".

"We're aware a number of customers are currently experiencing problems across our mobile app and internet banking," it said.

"We're working to solve this as soon as possible and apologise for any inconvenience caused.”

It is unclear how many customers have been affected by the problem.

Those affected have been advised to try logging out and in again.

In line with Government orders, some branches have now closed their doors to the public - however you can locate your local TSB branch, here.

Cashpoints are operating as normal - however customers could face a lengthy wait to access its customer services over the phone, given the current climate.

The glitch follows the lender’s IT migration in April 2018 - which locked more than 1.9million people out of their accounts.

In total, the disastrous meltdown resulted in £330.2million of costs, linked to customer compensation, additional resources and fraud.

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