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Daily Record
Daily Record
National
Ayrshire Post

TSB announces closure of 73 branches in Scotland

TSB has today announced it will close 73 of its branches in Scotland.

Around 300 jobs will be affected by the move, which has been driven by "significant change in customer behaviour".

The company said 94 per cent of TSB customers in Scotland would remain within 20 minutes' travel time of a branch, once closures take effect.

Those branches set for closure will be announced later today.

TSB will introduce around 50 mobile advisors in some rural communities to deliver face-to-face support for existing customers on basic banking queries and organise further support for them.

Robin Bulloch, Customer Banking Director at TSB, said: “These decisions are the most difficult we take, but we must always be guided by our customers - and we are clearly witnessing a substantial shift towards digital banking.

“We operate a more extensive branch network than most other banks in Scotland, including some much larger than TSB, and we need to reduce its size to reflect the changing needs of our customers and a fast-evolving operational environment.

TSB has announced the branch closures this morning (DAILY RECORD)

“TSB remains committed to offering high quality banking services in branches across Scotland.

"We are also introducing mobile advisers to ensure we look after vulnerable customers and those in rural locations.

"We are working to ensure the transition towards digital – which is being seen right across the economy – is handled sensitively and pragmatically for our colleagues and customers.”

Across the UK, TSB is making an overall reduction of 969 roles, while 120 new operational roles are being created meaning there will be an overall net reduction of 849 roles.

Where possible, the bank said role reductions will come through voluntary redundancy.

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