The trucking industry is a $2.2 trillion international economic powerhouse, and it is expected to grow to $3.4 trillion by 2030. However, in the year 2022 alone, 166,853 accidents were evident in large-truck operations that led to 72,137 injuries, 4,768 deaths, and an overall cost of the motor-vehicle crashes of more than 470 billion.
The economic consequences are really concerning. For instance, the average cost of accidents resulting in injuries is approximately $200,000, and fatal incidents exceed $3.6 million. Settlements generally range between $100,000 and $500,000, although in more severe instances, it may increase to $2,000,000 or even $10,000,000, particularly when there are numerous complicating factors.
In addition to this, trucking companies face a growing burden of towing and storage costs, cargo claims, complex multiparty liability, and a vast web of federal and state compliance demands, among others. Professional claims management has become critical for survival in this environment.
Understanding Claims Processing Costs and Market Dynamics
In 2025, hourly rates for claims processing services across various industries predominantly range from $25-$49/hr, though pricing varies significantly by geography and company size. Claims processing service providers in the United States, India, and Philippines offer more competitive rates, with an average hourly rate of less than $25/hr, while companies from Pakistan lead with the highest average hourly rate of $50-$99/hr.
Company size impacts pricing significantly: Firms with 10-49, 50-199, and 1000-4999 employees are more likely to charge less than $25/hr (average) per hour, while companies with 200-499, 1-9, and 500-999 employees tend to have higher rates, reaching $25-$49/hr (average) per hour. Understanding these pricing dynamics is essential for trucking companies and TPAs seeking to optimize their claims management budgets.
Here are 7 trucking claims management companies to know in 2025 and 2026.
Veritas Claims
Veritas Claims stands out as a highly specialized national third-party administrator for insurance claims focused exclusively on heavy equipment and trucking claims management. Unlike generalist claims administrators, Veritas has built its entire business model around the unique demands of the transportation industry. Its core services include trucking and heavy equipment appraisals (complete handling of tractor-trailer accidents from initial estimates through salvage and settlement), subrogation and recovery services (expert management of subrogation claims to help businesses recover funds from liable third parties), towing and storage resolution (specialized service auditing towing and storage invoices, checking local regulations, and negotiating with tow companies to reduce extraordinary fees), freight & cargo claims (management of freight damage and loss claims), general liability claims (comprehensive liability claim handling), and third-party claims administration (full TPA services tailored to the trucking industry).
Veritas emphasizes deep industry relationships as a core competitive advantage. The team has established connections with insurance carriers, TPAs, tow yards, repair facilities, adjusters, appraisers, salvage vendors, and licensing authorities across the country. This network allows Veritas to navigate complex claims more efficiently than generalists who lack these specialized relationships.
The company leverages advanced technology and data-driven reporting to provide customized solutions. Its focus on reducing costs and maximizing recoveries has earned the company strong testimonials from clients who appreciate their responsiveness, expertise, and ability to handle difficult negotiations—particularly with tow companies charging excessive storage fees. Veritas is best suited for program administrators, MGAs (Managing General Agents), TPAs, captives, and self-insured entities looking for a specialized partner with deep trucking and heavy equipment claims management expertise.
Gallagher Bassett
Gallagher Bassett has been in the claims management space since 1962. The company receives and processes a large number of new claims each year. Gallagher Bassett offers services for the transportation and trucking industries that include workers' compensation, auto liability, and general liability claims.
Gallagher Bassett has a Transportation Major Case Unit that is staffed by seasoned transportation claims professionals focused on high-severity transportation claims. The unit consists of multilingual personnel that has years of combined experience in domestic and international claims handling. In 2025, the company released its third annual insurance industry white paper based on examining 200 carriers in North America, the United Kingdom, Australia, and New Zealand.
Sedgwick
Sedgwick is a worldwide claims administration firm with employees in over 80 countries. The company handles claims for commercial trucking operations, including bodily injury claims, auto liability claims, and heavy equipment damage claims.
In 2025, Sedgwick released its Digital Adjust Pro, a claims processing platform that incorporates desk adjusting capabilities across property, auto, and general liability claims. The company also overhauled its sales structure in the US earlier in the year, creating a new national and regional structure for its business development operations.
Davies North America
Davies North America has over four decades of experience in truck and heavy equipment. Its service portfolio includes transportation and trucking claims adjusting, heavy equipment damage assessment, commercial auto claims, property claims, catastrophe response, and video adjudication services.
Davies employs a hybrid operational model that combines in-house adjusters with a nationwide network of independent adjusters, providing the company with both consistency and operational flexibility. Consequently, Davies introduces an optimal solution for insurance carriers and third-party administrators seeking a comprehensive provider, combined with an independent adjuster network, and specifically for video-based claims technology.
RVCS
RVCS (Risk & Verification Claims Services) specializes in the adjudication of claims of transportation, heavy equipment, motor truck cargo, and trucking liability claims. The firm collaborates with major national programs and carriers, including FedEx, and provides services related to transportation claims adjusting, heavy equipment claims, motor truck cargo claims, trucking liability claims, and claims management.
RVCS's unique competence can be attributed to its ability to oversee the U.S. domestic markets and the Lloyd's of London system. This dual capability makes RVCS especially useful in managing complex international issues related to transportation claims coverage. The firm is ideal for national trucking fleets, transportation enterprises with Lloyd's of London coverage, and organizations with specialist motor truck cargo claim requirements.
Frontier Adjusters
Frontier Adjusters is a network of independent claims adjusters that are nationally focused and specialize in commercial transportation and heavy equipment claims. Its service offering contains commercial transportation liability claims, commercial truck physical damage assessment services, heavy equipment damage claims, emergency response, field investigation services, and heavy equipment appraisals.
A key differentiator of Frontier Adjusters is its fast response capability, which is critical in over-the-road incidents that can occur at unpredictable times. The independent adjuster model offers flexibility and local market knowledge, which is particularly beneficial in rural or remote areas.
Crawford & Company
Crawford & Company is a well-established claims management company, managing claims annually across the world. The firm's services include loss adjusting for all types of claims, medical management services, full-service claims administration, third-party administrator administration, risk management consulting, and catastrophe response services.
Crawford's top competitive advantage lies in its size and investment in cutting-edge technology. In 2024-2025, the firm reported revenue growth in all the business lines and a revenue growth rate of 3% (Q1 in 2025), which shows the strong financial stability.
Finding the Right Partner in a High-Stakes Industry
With truck accident settlements averaging between $100,000 and $500,000 and the potential for multi-million dollar nuclear verdicts, the choice of a suitable trucking claims management partner has become more critical in the aggregate.
The geographic distribution of claims processing expertise is noteworthy, with the majority of companies based in the United States (56 companies), India (42 companies), Philippines (15 companies), Canada (9 companies), and United Kingdom (5 companies). This global footprint means that trucking companies have access to both domestic expertise and cost-effective international resources when structuring their claims management programs.
As the trucking industry continues to evolve in 2025 and beyond, expert trucking claims management companies and insurance & adjusters are becoming increasingly crucial in mitigating the financial impacts of accidents, property damage, and liability exposure. The choice and selection of a specific claims partner is, therefore, one of the most important decisions that trucking companies, insurance carriers, or third-party administrators (TPAs) can make.
