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The Guardian - UK
The Guardian - UK
Technology
Jack Schofield

Troubleshooting Internet Explorer

Internet Explorer 6 stops running after a while. It says the program has failed running APPCRASH in Iexplorer.exe, which is not very helpful.
Steve Kiley

Appcrash just tells you that some part of IE has crashed. To do a useful search for a solution, you need to know the Fault Module Name. This could be an add-in such as Flash9b.ocx (Adobe Flash) or jvm.dll (Sun's Java) or one of many Microsoft modules (StackHash etc).

Still, the Microsoft Knowledge Base has a generic guide to troubleshooting IE problems, and the best place to start is by doing a "reinstall or repair" as explained in article 318378. There's also a simpler troubleshooter for beginners to intermediate users.

However, IE6 was released in 2001, and while it was good in its day, support will diminish as it finally goes out of use. It would be much better to upgrade to IE8, which is faster, more stable, has more features, and is far more secure. The "drawback" with IE8 is that it runs each tab in a different process (like Google Chrome) instead of running the whole thing in a single process (like IE6, IE7 and Firefox). This is an advantage if your PC has 1GB or more memory. If you have less memory, opening many sites at the same time will use it all up. In that case, you should either add more memory – it's cheap – or switch to Firefox 3. Firefox uses much less memory than either IE7 or IE8.

Note that you should still update Internet Explorer even if you don't use it, because IE's various components are used by different Windows programs. This includes the Help system, and the IE Tab add-on for Firefox.

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