Question: My husband and I applied to renew our Global Entry card after being notified in May they would expire in July. We submitted the renewal forms and payments of $100 each on credit cards; each of the payments cleared. Customs and Border Protection is impossible to reach by telephone or email.
_Suzan Appel
Answer: Let's skip to the good news: Appel got her Global Entry card, which gives you PreCheck, the expedited passage through airport security, and, separately, expedited clearance through U.S. Customs.
Don't thank me; I played no role in this happy outcome. But don't thank Customs and Border Protection either, at least not until you read to the end of this column.
As I tried to make sense of this spaghetti, I've learned a few things about why you may not have received your card. And I've also learned that poking a sleeping bear gets you exactly what you think it will.
