As a victim of TransPennine Express trains’ incompetence (Third of TransPennine trains cancelled on first day of timetable to add services, 12 December), I would like to dispute some of its excuses, and point out that the Manchester Airport to Edinburgh train I was due to catch (cancelled with 10 minutes’ notice) went from Manchester Piccadilly instead, obviously in an effort to catch up on several minutes of lateness. There seems to be no coherence to, or communication within, the service.
It wouldn’t have taken much effort to inform passengers that they needed to get up the line, or to have held the departing train for seven more minutes so that we could catch it. As a result, with no help from staff, I am doing a long journey via Preston and Glasgow. Next time? Probably by car.
Sally Cheseldine
Edinburgh
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