With the news that a variety of events have been cancelled throughout the UK due to Coronavirus fears, and with travel restrictions in place throughout the world - limiting the ability of travelling performers to come to cities - Ticketmaster UK have shared advice in case an event gets postponed or cancelled.
Now, Ticketmaster have shared refund advice for ticket holders whose events are cancelled as a result of Coronavirus.
A statement on their website reads:
"We can only offer refunds and exchanges if the event itself is cancelled.
"This means it's really important to double check all the event details and make sure you're 100% happy before you go ahead and book your tickets.
"Some events might be so popular that extra dates come on sale. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date."
The website also shared answers to the following questions around Coronavirus:
I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund?
Please contact us using the helpdesk to discuss this further.
I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is due to take place this will have been decided in consultation with the local authorities and therefore, unfortunately you’re unable to get a refund.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with TicketPlan directly. TicketPlan provides the ticket insurance available on Ticketmaster Theatre. You can reach them at https://www.ticketplangroup.com/ .
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.
We’ll also get in touch if your event is postponed. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.
