An Ayrshire care at home support service has received a positive report card from the Care Inspectorate.
Cairllum Care Ltd, based at Cunningham House, St Quivox, only opened its doors in June 2019 and MP for Central Ayrshire, Philippa Whitford, was on hand to cut the ribbon.
Now the company is celebrating a favourable report from the national scrutiny body, being awarded four ‘very good’ and two ‘good’ ratings across six quality indicators.
Cairllum Care Limited is registered to provide a care at home support service to adults with physical or learning difficulties and older people living in their own homes or in the community.
Staff work in locality teams supporting people in Ayr, Coylton, Kilmarnock, Prestwick, Troon, Girvan and the surrounding areas.
At the time of inspection, the service was supporting 142 people in their homes with packages of support hours varying from two hours per week to 24 hours-a-day.
An extract from the Care Inspectorate report said: “People we spoke to told us they were happy and content with their support. They told us that staff were respectful, friendly and caring.
“Several people told us they could not manage without support; they felt very lucky to have such reliable support from carers that could not do enough for them.”
In terms of the service’s care and support during the COVID-19 pandemic the report states Cairllum were performing at “a very good level".
The report goes on: “There were major strengths in supporting positive outcomes for people.
“The office was clean, tidy and free of clutter which allows for effective cleaning.
"As all support is delivered within people’s own homes, staff receive regular supplies of PPE from the office base.”
Emergency situations were “managed very well,” according to the report and this included calling the emergency services when needed and carers staying with the person until help arrived.
The report states: “The service on-call system worked well to provide support to staff in emergencies.
“And where possible, people and their relatives were involved in the development of the care plan at the start of the service and care reviews were carried out with involvement of people to find out if changes were needed to service delivery.”
Areas of improvement included increasing care staff capacity to ensure that people receiving support experienced “consistency” and “continuity of care,” while further work was “needed” to ensure that both up to date and comprehensive information was always available to staff to "meet the needs of those they were supporting."
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