I hired a car through Thrifty at Tenerife airport in December, and paid for fully comprehensive insurance. While we were driving up a steep road the engine cut out and the car had to be pushed to safety. Thrifty told me to bring the car back – a round trip of more than 200km, which meant two days of our week-long holiday was ruined. I’ve tried to get redress, but this has been refused. SS, Montgomery
Hertz, which owns Thrifty, professes itself baffled. “We provide 24-hour road assistance globally to avoid unfortunate situations such as this,” says a spokesperson. “The number is clearly provided on our rental agreements and staff are trained to ensure it is offered in appropriate situations. We regret that, on this occasion, our communication may not have been clear in this respect.”
It says that because it was some time ago, it will never know what went wrong. But, in belated recognition of the “disruption and inconvenience”, it has offered compensation.
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