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Manchester Evening News
Manchester Evening News
National
Fionnula Hainey

Three more energy suppliers cease trading amid rising gas prices

Three more energy suppliers have ceased trading amid an increase in global gas prices, Ofgem has announced.

Around 235,000 customers who have energy supplied by Igloo, Symbio and Enstroga will be moved to a new provider.

Under Ofgem’s safety net, the energy supply to all affected customers will continue and credit balances will be protected.

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It comes after People’s Energy, Green Supplier Ltd, Utility Point, PfP Energy, MoneyPlus Energy, and Avro Energy all quit trading earlier this month.

In total, nine small UK energy suppliers have gone bust since the start of September.

Energy companies that have gone bust in September 2021 (PA)

Ofgem said Enstroga, Igloo Energy and Symbio Energy represent less than 1 per cent of domestic customers in the UK market.

Igloo Energy supplies gas and electricity to around 179,000 domestic customers, Symbio supplies around 48,000 domestic customers and a small number of non-domestic customers and Enstroga supplies around 6,000 domestic customers.

Ofgem advised customers of the three firms to wait until a new supplier has been appointed and has made contact before looking to switch.

Customers are also advised to take a meter reading following the news.

Neil Lawrence, director of retail at Ofgem, said: “Ofgem’s number one priority is to protect customers. We know this is a worrying time for many people and news of a supplier going out of business can be unsettling.

“I want to reassure customers of Enstroga, Igloo Energy and Symbio Energy that they do not need to worry. Under our safety net we’ll make sure your energy supplies continue. If you have credit on your Enstroga, Igloo Energy or Symbio Energy account, the funds you have paid in are protected and you will not lose the money that is owed to you.

“Ofgem will choose a new supplier for you, and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your tariff.

“Any customer worried about paying their energy bill should contact their supplier to access the range of support that is available.”

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