Thousands of Thomas Cook customers are still waiting for refunds after they were promised they would have them by the middle of the month.
According to consumer website MoneySavingExpert , there are as many as 2,000 customers who paid for holidays by direct debit and are yet to get their money back.
That's despite promises that they would receive a refund by October 14.
The Civil Aviation Authority (CAA) had previously said that refunds for around 100,000 customers would be processed by the deadline automatically, the Mirror reports.
Direct debit customers, whose holidays were ATOL protected, that have not yet received a refund will now have to apply for one manually.
The CAA has blamed the delays on incomplete information from Thomas Cook and amended bookings.
A CAA spokesperson said: "Consumers that were expecting a direct debit refund but have not yet received one should submit a claim online as we are unable to automatically refund the small number of direct debit payments remaining due to complexities in those bookings."
"If a claim has already been submitted, consumers do not need to take any further action.
"We thank Thomas Cook customers for their patience as we undertake the UK travel industry’s largest ever refunds programme, impacting more than 800,000 people."
Thomas Cook ceased trading on September 23 this year after last-ditch attempts to save the 178-year-old travel company failed.
The collapse left 9,000 people across the country without a job, 3,000 of those thought to be in Greater Manchester.
