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Daily Mirror
Daily Mirror
Business
Sam Barker

Thousands of Provident loan customers can claim refunds -but only until the end of February

Tens of thousands of borrowers with loans from doorstep lender Provident can still make claims for mis-sold loans - but only until the end of February.

Financial firm Provident Personal Credit, which owns the Provident and Satsuma brands, has said that it will not seek payments for existing loans after December 31, 2022.

Provident Personal Credit (PPC) also traded under the brand names Provident, Glo and Greenwood Personal Credit Limited, or 'Greenwood'.

A PPC statement said: "There is nothing you need to do. You can stop making payments on your outstanding loans owed to PPC and if your payments are taken by the Continuous Payment Authority (CPA), we will stop these for you.

"Any payments made after December 31 2021 will be paid back to you."

However, debts sold to debt collectors will still be valid.

But if you think you were mis-sold a loan by Provident or Satsuma you can make a claim until February 28 2022.

You can claim online here.

Has this affected you? Message mirror.money.saving@mirror.co.uk

Provident's headquarters in Bradford city centre (Internet Unknown)

Borrowers will get an email or letter telling them the same thing.

In August 2021 The Mirror reported that borrowers who were mis-sold doorstep loans by Provident Financial could get some of their money back under a new compensation deal.

The deal applies to customers mis-sold unaffordable loans through Provident or Satsuma, Greenwood and Glo.

Provident put aside £50million to refund customers with outstanding claims, under a system called a 'scheme of arrangement'.

But the news will be a disappointment to many Provident customers, as the lender thinks it can only repay an average of 5-10% of any disputed loans.

But it is better than nothing - and nothing was a very real possibility.

Provident asked the High Court in London to sign off on the scheme because it feared being unable to refund all the customers making complaints without running out of money.

The Financial Ombudsman watchdog was siding with customers in three-quarters of complaints against Provident.

This means customers are unlikely to get all their money back, but could still get hundreds of pounds in compensation.

Around 4.3million loans are covered by the cash pot, and were all issued between April 7 2007 and December 17 2020.

The loans, which were issued by the four different brands, were sold between April 6, 2007 and December 17, 2020.

To be eligible for a refund you must have taken out a loan in the period that was unaffordable.

This means you would be unable to repay the loan as well as your bills and living costs.

If you have a valid claim then Provident will tell you how much you will be repaid.

It will also show how it worked out the figure it offers you.

In May 2021 Provident announced it would withdraw from doorstep lending after more than 140 years.

The lender, which reported a £113million loss for the year, cited "shifting customer preferences" for its decision to stop pushing loans on people’s doorsteps.

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