Passengers travelling from Orlando to Manchester were left furious after their flight was delayed for 52 HOURS.
Holidaymakers have slammed Thomas Cook for its 'very poor communication' about the delay.
Passengers were due to fly from Orlando International Airport to Manchester Airport at 4.35pm local time on Saturday.
But the Thomas Cook flight MT2753 was delayed.
The airline confirmed that this was due to baggage handlers crashing into the aircraft.
Customers on board the plane were offered refreshments while waiting for an update and were disembarked after around four hours.
Amanda Richards was on board the plane in Orlando with her 16-month-old child before it was cancelled.
She told the M.E.N: "We sat on the plane for four hours. When we got off the plane, we waited over an hour for luggage to come back through.
"At this point no information had been given on where we were going or when or how we would get there."
Amanda slammed Thomas Cook Airlines for its 'very poor communication'.
She said the representatives offered little help and that she had to 'chase them like crazy' to get any information.
Passengers were told they would be taken to the Hyatt hotel on International Drive where they received food vouchers.
But the following morning, Amanda said that she had to chase Thomas Cook for answers about the flight.
The flight was rescheduled to 8.30pm on Monday evening - 52 hours after it was originally due to take off.
"We would not have known had we not asked", she said.
"We were promised meal vouchers for the day but had nothing by 4.30pm. The customer service desk was unstaffed until 1pm.
"Staff turned up, ignored me, then finally told me meal vouchers would be sent, but three hours later and nothing.
"Lots of angry customers in Orlando right now. By the time we fly it will have been a 52 hour delay!"
Another passenger Lisa Ilifee tweeted about the cancelled flight.
She said: 'Shocking customer service so far, no comms, 1 bus to transfer 300 people to a hotel 30 mins away. We won’t be using them again.'
David Cook said it was the first time he's ever had a cancelled flight.
He added: 'Still have no idea what time our next flight will be. Sitting on the tarmac for 4.5 hours then to be told the flight is cancelled until further notice. Chaos afterwards. Nightmare.'
A representative from Thomas Cook apologised for the long delay.
An airline spokeswoman said: "While baggage was being loaded, the aircraft was damaged.
"Our experts immediately assessed the aircraft in view to getting our customers on their way as quickly as possible, however further investigation was required.
"All customers disembarked and were provided with local hotel accommodation and refreshments.
“The safety of our customers and crew is always our first priority. The flight will bring customers back to Manchester tonight on a different aircraft at 8:30pm local time.”
The airline said that over the delay period, five SMS and emails were sent where they had customer details.
