The Civil Aviation Authority (CAA) has revealed when Thomas Cook customers will get their money back.
Thomas Cook ceased trading in the early hours of Monday after failing to secure a last-ditch rescue deal.
An estimated 150,000 people are being brought back to the UK by the CAA in a flight programme c osting £100 million.
But customers who booked holidays for a future date may face a long wait to get a refund.
Passengers who booked Thomas Cook flights that are ATOL protected by Thomas Cook or any company in the Thomas Cook Group can make a claim for a refund via the ATOL scheme.
ATOL Protected passengers with future bookings are entitled to a full refund for their cancelled holiday.
The CAA will be launching a service to manage all refunds on Monday September 30, once the flying operation has progressed.
This refund service will seek to process all refunds within two months of receipt of a fully completed claims form.
This is due to the poor quality of the Thomas Cook passenger data provided to the UK CAA.
If your Thomas Cook flights are not ATOL protected, you are not entitled to make a claim via the ATOL scheme, but you may be able to claim from your travel insurer or your credit card issuer or bank.
If, however, you booked an ATOL-protected holiday with Thomas Cook but your flights are with an airline unrelated to the Thomas Cook Group, your flights may still be available, but your accommodation and transfers may not be.
Further information will be available on their dedicated website in the coming days, but the CAA ask customers to not submit anything to the CAA in the meantime as the organisation continues to focus on the repatriation flying programme to return more than 150,000 passengers to the UK.
More information will be provided about the claims process in the coming days.
If you are not sure how to identify your travel company or whether you are ATOL protected, you can see their advice here .
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