A woman on TikTok received $15 worth of additional produce that she didn’t order or ask for while using Favor. Sarah Thomas (@sarahkittenz), a TikToker, posted a video that garnered over 1.7 million views. In the video, she shared her experience with a personal shopper who got every single item wrong from H-E-B.
“This is why men should be banned from being personal shoppers for any sort of app,” she said.
Thomas got $20 worth of cut produce instead of the 2 individual kiwis she asked for. Thomas also ordered 2 lemons and got 6; 1 sweet potato and got 2; ground chicken and got chicken breast; 1 zucchini and received 2; and one large tomato and got 3 small ones.
Commenters were completely surprised by the lack of care placed in her order. One person said, “That’s just laziness on them. I hope you reported them.”
What is Favor?
Favor is a grocery delivery app akin to other competitors like Instacart of Uber Eats. Acquired by H-E-B in 2018, it serves Texas communities and primarily delivers H-E-B orders to customers’ doorsteps.
Are bad replacements unique to Favor?
Many people across a variety of food delivery apps have complained about the service they receive.
Users on r/instacartshoppers have noticed significant issues when ordering groceries. Customers often receive completely different items from what they initially ordered due to shopper discrepancies. In one Reddit thread, a customer complained about receiving two pounds less of two different types of meat they ordered.
u/jusstjustin said, “I ordered 3 lbs of Chicken Thighs and 3 lbs of Salmon, and was delivered a 1 lb package of each…which is not enough to feed my family for dinner. Plus, both were almost double the price per lb of the items I actually selected.”
The best way to approach order discrepancies, especially those that increase rather than decrease the price of the order, is to call customer service and request a refund. Customers should monitor their orders and keep an eye on the replacements that are ending up in their cart, but they ultimately shouldn’t pay for something they did not request.
Can companies like Instacart and Favor overcharge for goods in general?
Companies like Instacart and Favor often overcharge for goods as a direct result of shopper selections and a lack of transparency regarding receipt itemization. In one article from the Sun, a customer shared their experience of being charged double for their order due to weight miscalculations.
Substitutions can greatly change the price of a basket, but customers often lose money when a substitution is made and not accounted for. One customer sued Instacart in the state of California, as substitutions to cheaper products didn’t change the price of their order.
Favor has different policies and guidelines, but functions in a similar way to other delivery platforms. One user complained about the way that Favor itemizes its receipts. They said that the app charged $88 for a $66 order. In that regard, it’s good to keep an eye on charges made by the app. Especially given how easy it is for mistakes to happen.
@sarahkittenz INSANE #fyp #favor #groceryhaul ♬ original sound – Sarah Thomas
The Mary Sue has reached out to Thomas via TikTok direct message and Favor for more clarification.
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