We all know how hard it can be to say sorry - especially when you don't really mean it.
One Glasgow woman became an internet sensation after she struggled to hold back laughter as she delivered one of the worst apologise of all time.
Dog owner Sandra appeared on the STV programme Judge Rinder after her pet pooch allegedly attacked the cat owned by her friend Nicky.
The pair arrived in front of Judge Rinder, hoping for some advice, but the courtroom clash made things much, much worse.
Furious Nicky, who rescued her cat from a Glasgow street, claimed Sandra owed her £1,530 for vet's bills following the incident.
But she also wanted a 'heartfelt apology' from her frenemy Sandra.
For a brief moment it look like the former friends could make amends but things came crashing down when Sandra couldn't hold back her sniggers as she tried to say sorry to Nicky.
Sandra's lackluster apology failed to appease Nicky and her partner, who told her: "There is not any point in you trying to apologise Sandra. It's not heartfelt."
But her fit of laughter was a huge success with the rest of Glasgow, judging by the viral tweets kicking about in dedication to Sandra's shambolic apology.
One user Twitter: "I’ve been flat out p*shing myself everytime I see this. I don’t know what she’s apologising for but I’m on her side. Unbothered queen."
Another added: "A don't believe ye Sandra hahaha."
A third wrote: "That Judge Rinder clip with the two woman from Glasgow is superb television. Watched it so many times already."
A forth wrote: "I canny stop chucklin SANDRA IS ME."
"Best episode ever how did any of them keep a straight face?," another added.
