A survey by MoneySavingExpert.com found that 20 per cent of bank customers rated the service as poor (up from 18 per cent in February). While 42 per cent described the account as ‘ok’ and only 38 per cent thought that it was ‘great’.
First Direct topped poll with a glowing feedback after 92 per cent of its customer rated its services as ‘great’ and only 1 per cent said it was poor.
Barclays was not the only one with bad rating. NatWest and Royal Bank of Scotland both part of the RBS group performed fell from ninth to tenth and from eleventh to twelfth ranks respectively.
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"Our index shows once again the strength of First Direct's service. However, the bottom of the pile is dominated by many high street banks. This should be seen as a stark warning that they risk losing customers if they don't raise their game,” Guy Anker, managing editor at MoneySavingExpert.com says.
More than 9,000 people took part in the survey carried out twice a year since 2008.
Here is the table of bank current account customer services ratings from best to worst:
1. First Direct
2. Santander
3. Nationwide
4. Smile and Co-op
5. Halifax
6. TSB
7. Bank of Scotland
8. HSBC
9. Lloyds Bank
10. NatWest
11. Clydesdale & Yorkshire
12. Royal Bank of Scotland
13. Barclays
