Thefts cause Tesco to say it is 'to check customers' receipts when they leave store

By Mike Kelly

In an "unusual move", it has been reported that a Tesco Extra is intending to check its shoppers receipts when they leave the store.

A typed notice appears to have been posted inside a Rotherham branch advising customers about the new measures coming into force on October 12 in a bid to curb anti-social behaviour.

It was photographed and posted to Facebook and says staff will be "asking all customers to produce their receipt for goods purchased when leaving the store", the Mirror reports.

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And it also said that a similar policy had already been trialled in another Tesco store.

The notice continues: "We know this may sound a little unusual, but we genuinely believe this is the right thing to do for our regular customers.

"We've listened to lots of customer feedback over the last 6 months and the biggest thing people speak about is wanting to feel safer in the area and our store. We want this too!"

The notice at the Drummond Street branch says that staff are "continually looking for ways to make your shopping trip as simple, safe and pleasant as can be" but adds that staff are regularly having to deal with anti-social behaviour and theft.

It adds that the Rotherham Central policing team are also supporting staff in this initiative.

The notice reads: "We're making some changes in our store and wanted to let you know in advance...

"From Tuesday 12th October, we will be asking all customers to produce their receipt for goods purchased when leaving the store.

"We know this may sound a little unusual, but we genuinely believe this is the right thing to do for our regular customers.

"We've listened to lots of customer feedback over the last 6 months and the biggest thing people speak about is wanting to feel safer in the area and our store.

"We want this too!

"We're continually looking for ways to make your shopping trip as simple, safe and pleasant as can be.

"Unfortunately, the time we want to spend serving customers, getting the products you want on the shelves and ensuring we're doing our best for you is instead being spent dealing with lots of types antisocial behaviour and theft, which we know can make your shopping trip unpleasant or even make you feel unsafe.

"Our colleagues in another town centre store very similar to Rotherham have already trialled receipt checking and the customer feedback has been overwhelmingly positive.

"They tell us the store feels safer, is a nicer place to be and the shopping experience is much improved.

"Checking your receipt should only take a few seconds of your time and will never negatively impact a genuine customer.

Reports suggest Tesco store food receipts could be checked (Reach plc)

"In fact, our hope is that it will give us the time to serve you and our community better. The Rotherham Central Policing team are also supporting us with this initiative.

"If you have any questions or concerns please speak to one of our dedicated team members or managers, who will be more than happy to chat through them with you.

"We want to say thank you in advance for the support and patience we know you will show and we want to assure you that this decision has genuinely been made with our customers best interests at heart. The Rotherham Team."

The Mirror has contacted Tesco for a statement on the notice which has appeared in the store.

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