The passport rule that airline staff keep getting wrong

• EasyJet wrongly denied a British woman, Louise McMahon, boarding for a flight from Glasgow to Paris on June 28.
• Staff incorrectly claimed her passport was invalid, citing a non-existent rule about needing “three months before the 10 years” instead of being valid for at least three months and being issued within the last 10 years.
• The incident ruined her 50th birthday trip, costing the family £1,975 in non-refundable flights and hotel.
• EasyJet has since apologised, fully reimbursed the family for their losses, and paid denied boarding compensation to all four members.
• This incident highlights a recurring problem of EasyJet staff misinterpreting passport validity rules, despite the airline clarifying the correct regulations in 2022.

IN FULL

EasyJet staff get Brexit passport rules wrong again and wreck family’s birthday trip to Paris