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Wales Online
Wales Online
Entertainment
Laura Clements

The gorgeous animals at Folly Farm who can't be put on furlough - and the huge challenge facing the park

Glyndŵr, the baby rhino, doesn't know it yet, but he is already a star on social media.

Easter was going to be the moment he met all his adoring fans, who were eager to watch the two-month-old calf explore his new outdoor surroundings at Folly Farm.

But then came coronavirus and the country was put in lockdown. The Pembrokeshire park closed its doors on March 20.

Glyndŵr, the two-month old critically-endangered Eastern black rhino calf, with his mum Dakima (Media Wales John Myers)
Glyndŵr is not bothered about coronavirus, as long as he keeps getting fed (Media Wales John Myers)

Glyndŵr hasn't missed the lack of crowds, because he has never seen them. But the other animals know something is up. And every day that goes by without the doors opening is a knife in the heart for managing director Chris Ebsworth.

Chris can't furlough his animals, and certainly not the staff he needs to keep feeding them. It costs nearly £60,000 every month just to keep the animals fed and watered.

That's money you can ill afford when there is nothing coming through the tills at what should be your busiest time. The Easter week would have brought in more than £2 million.

Managing director at Folly Farm, Chris Ebsworth, is heart broken about closing the park (Media Wales John Myers)
The famous ferris wheel at Folly Farm is still and silent (Media Wales John Myers)
A core team of staff are needed to keep feeding the animals at Folly Farm (Media Wales John Myers)

"It was awful, heart breaking" Chris said, describing the moment he closed the gates for the foreseeable future.

"We were geared up to have the best season ever. But we can't stop - we still have animals to feed. Animal welfare is at the top of what we do.

"We can't hibernate that part of the business. If you talk to any tourist operator in the UK, Easter, Whitsun and the six-week summer holiday are the only parts of the year when you are profitable.

"We go into Easter at a loss. You get to Easter and you think 'great'. It's a barometer for summer and how the season will go. It has to carry you through.

"Not to have that Easter income is the most scary thing that has ever happened to us."

The lions enjoy the spring sunshine (Media Wales John Myers)
Dakima the rhino gets breakfast (Media Wales John Myers)
Baika the red panda chilling in the sun (Media Wales John Myers)
One of the giraffes (Media Wales John Myers)

He has almost written off Whitsun and thinks summer will be "pivotal" for the business. A quarter of their annual takings are taken at Easter. "There's just so much uncertainty now about the whole season," he added.

"If we don't get August, to be honest with you, there's a big question over the whole thing, and that's just too much to think about.

"We try to keep a positive outlook but it's like planning for something we don't know about. We just take every day as it comes.

"The biggest thing though is not the money but missing my staff. I know them all by name and I see them every single day. That is really upsetting and I didn't realise how much of an impact that would have on my mental health."

Tim Morphew, zoo curator at Folly Farm (Media Wales John Myers)
Feeding time at the meerkat enclosure (Media Wales John Myers)
A fishy breakfast for the penguins (Media Wales John Myers)
Tim feeds the Asian leopard cat, which was rescued from a drug dealer in Scotland (Media Wales John Myers)
Weighing up whether to come down for a slice of apple (Media Wales John Myers)

For zoo curator, Tim Morphew, seeing the park empty with the sun shining is "really weird".

He can walk from one end of the park to the other in record time. "For the first couple of days it was fun but then you realise it wasn't just going to be a few days," he said.

"It should be heaving out there with people asking me questions."

It's not unusual to have 5,000 visitors in the holidays, and their record is 8,000. Tim thought they would have broken that at Easter.

He is used to seeing the park closed during the winter months, but with the sun beaming down and the park spick and span for the summer season, it doesn't seem right now.

His voice echoes as he talks in the indoor funfair - the largest in Europe. "The fact that we can hear echoes is weird," he says, waving inside. "These machines should be blasting out music, it should be smelling of popcorn and candyfloss."

Only Tim's voice echoes through the indoor play area (Media Wales John Myers)
The fairground rides are still and silent (Media Wales John Myers)
Farm manager Jane Hill is busy lambing the ewes at Folly Farm (Media Wales John Myers)
There's no one around to pet these guys (Media Wales John Myers)
In the Jolly Barn, the attractions are under covers (Media Wales John Myers)

"It's a zoo keepers dream," he admits on the way to feed the red pandas. "You can't say it's awful because when else can you walk around Folly Farm in the beautiful sunshine and have the whole zoo to yourself?"

His role has gone "back to basics" he adds, saying it's all hands on deck now. With the supply chain stalled and animal transport halted, he has had to make some adaptions. It means for now, the ducks are in with the penguins.

"Luckily they all seem to get on," he said.

Tim also picks up and distributes parcels sent in by people who have bought items on the parks Amazon "wishlist". They might only seem like little treats, but gestures like that "make all the difference" to the animals and keepers alike, said Tim.

His plans for the breeding programmes and the future are also on hold. "When I'm walking around, I'm not thinking about what's here now, I'm thinking about what's next," Tim said.

"Coronavirus will knock us back a couple of years. It's the knock on effects that are the big worry."

He means not just for Folly Farm but for all zoos in the country and their conservation programmes worldwide.

Jack Gradidge, feeding Dakima the rhino, describes it as the 'Folly Farm bubble' (Media Wales John Myers)
Luckily, the ducks seem to get on with the penguins (Media Wales John Myers)
One of the lions at Folly Farm (Media Wales John Myers)
The giraffes browse in peace (Media Wales John Myers)
Where are all the people? (Media Wales John Myers)

Walking around does indeed feel like a special Folly Farm "bubble", far away from the chaos caused by Covid-19. For Jack Gradidge, in charge of the rhinos, that's exactly how it feels.

"We are doing our normal day-to-day job then I go home and see the news and realise it's still happening," Jack said.

"It has brought the team closer together because it makes us realise how lucky we are.

"It's a bonus to be outside and to work with animals. Plus, I have the added bonus of having Glyndŵr all to myself.

"The sunshine makes everything better too," Jack added.

Folly Farm is counting on summer to recoup some of the losses from lockdown (Media Wales John Myers)
The park will reopen, just as soon as it can (Media Wales John Myers)
It's a 'scary time' for the farm and zoo attraction (Media Wales John Myers)

For now, Chris and his staff are focused on keeping the animals happy. The big plans, including the £10 million holiday village, are on hold for the time being.

He has received some financial support from the Development Bank Wales and business loans through HSBC, although it is money that needs to be paid back further down the line.

And he welcomes the news this week that the UK government has committed to emergency funds to help zoos out while they are closed.

Knowing there is a loyal following, ready to jump at the chance of visiting the park just as soon as the gates reopen, is a real comfort to Chris too.

For now, the best thing people can do to support the attraction is to buy animal adoption packages, as well as buying animal experience vouchers, day tickets and annual passes for when they are back up and running.

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