New York's quality-driven cleaning company, The Finishing Touch NYC, celebrates a decade of providing integrated cleaning services to commercial and residential clients. The company, strengthened by a small but seasoned team of cleaners, has always aimed to provide high-quality cleaning services with consistency, meticulousness, and precision. What began as a personal apartment cleaning venture has grown into a trusted commercial and residential cleaning company serving all five boroughs of New York City, with eyes now set on broader horizons.
With a commitment to transform and elevate spaces, The Finishing Touch provides its comprehensive cleaning services across several commercial spaces in the city, from offices, medical infrastructures, and retail stores to gyms and government buildings. Its end-to-end services span from post-construction spaces, all the way to grand openings.
Founded by Sherane Dickens, The Finishing Touch began as a one-stop shop for commercial as well as residential cleaning services, but the company underwent a shift during the pandemic, centering its services solely on commercial cleaning. Since that shift, the company has grown not only in size but in quality as well, and this reflects on its business model, which is built almost entirely on word-of-mouth referrals. Dickens says, "The majority of my calls come from people who already know me or were referred by someone who does. I believe that kind of personability is important in business. And even after a decade, I'm still meeting people face-to-face and going to networking events."
As The Finishing Touch shifted its focus toward high-end commercial cleaning during a key growth phase, strategic partnerships with real estate firms helped extend its reach and reinforce its credibility. These collaborations opened doors to a steady stream of commercial clients and positioned the company to expand its market presence and build a robust client portfolio.
What sets The Finishing Touch apart lies beyond its vision to make pristine environments; it's in the effort it takes to ensure that the team is equipped with the skills to contribute to that vision, and this is done through its multi-step training program. "I've been in the business for a decade, seeing what works and doesn't," Dickens says. "So, I developed a training program that helps my team to be proficient in their tasks, and that has largely contributed to the growth of the company."
She personally trains every cleaner and ensures they are equipped with high-quality, commercial-grade materials sourced from professional suppliers, not generic retail products. This thoughtful training approach, paired with a supportive internal culture, has helped foster a stable team, long-standing employee relationships, and a loyal client base that continues to trust the company year after year.
Looking ahead, Dickens' focus is on stabilizing. She says, "While scaling is a common goal in business, my priority right now is stability. For me, that means obtaining significant revenue and building systems that allow operations to run smoothly without needing my constant oversight." Once that foundation is solid, Dickens' goal is to expand services beyond the city into neighboring areas. Plans are also underway to invest in company vehicles, which will increase capacity for larger commercial jobs and support a geographically wider clientele.
With a decade of experience, a loyal team, and an impeccable reputation, Dickens' company is more than just a cleaning service, it's a blueprint for sustainable, service-driven business growth. Her vision remains clear: to continue providing cleaning solutions while building a business rooted in trust, training, and a genuine connection to both people and purpose.
