Twice a week we publish problems that will feature in a forthcoming Dear Jeremy advice column in the Saturday Guardian so that readers can offer their own advice and suggestions. We then print the best of your comments alongside Jeremy’s own insights. Here is the latest dilemma – what are your thoughts?
Part of my job is to train a colleague who has been moved from another department. Most of the training is done remotely, which isn’t ideal, and the work is clearly outside his comfort zone. He’s struggling and he often makes the same mistakes numerous times. I try to produce guidelines and I’m always there on the phone, but nothing seems to help. Going over the same thing endlessly, and taking 20 minutes to explain something that would take me 15 minutes to do, is tiring and is affecting the rest of my job.
He didn’t choose this work but was moved from his old role as he didn’t get on with his manager. I feel that raising this with our mutual manager now would therefore be a more serious escalation than it would otherwise be. (I don’t want him to get fired, nor is it likely that he will be. But I feel our working relationship would be compromised if he felt I’d “dobbed him in”.)
Do you need advice on a work issue? For Jeremy’s and readers’ help, send a brief email to dear.jeremy@theguardian.com. Please note that he is unable to answer questions of a legal nature or to reply personally.
