A Los Angeles man received a pleasant surprise after complaining about his Norse Atlantic Airways flight. In the clip, which has amassed 426,300 views, a disgruntled Jonas Kilker (@jonaskilker) sat in his plane seat as he vocalised his complaints.
“Not usually one to complain, but I’m gonna complain,” he said. “If I book a 13-hour international flight, I’m kind of assuming you’re gonna bring me some complimentary water, maybe some coffee as well.”
“No coffee is actually $4.50. I was like, ‘I’ll suck it up. I’ll pay the $4.50, whatever,” he said. “I was like, ‘Huh, there’s grounds in my coffee and there’s a little filter on the mouth so that the grounds don’t go in my mouth.’ Do you think it works? No.”
He then demonstrated how ineffective the filter was in his own coffee cup.
“Maybe I’ll spend $20 and get some food, then [it will] be $1 for ketchup,” he added. “Do you think it comes in a ramekin or one packet? I’ll just leave that up to the imagination.”
However, he drastically changed his tune when he went to the bathroom and discovered a sliding door connecting two bathrooms. As the woman in the other bathroom suggestively smiled at him, he couldn’t contain his glee.
In the video description, he added: “It’s not so bad I guess…”
Kilker didn’t immediately respond to The Mary Sue’s request for comment via TikTok comment and email.
Viewers were either amused or had their own beef with Norse Atlantic Airways
On the one hand, many commenters were curious about the ending. “Wait, what happened at the end there?” one asked. “That perk at the end just nullified all complaints,” another wrote. A third then shared a picture of Kilker smiling with the caption: “I think he forgot about the ketchup.”
On the other hand, users took the opportunity to share their own beef with Norse Atlantic Airways.
“I’m generally a good sport about the budget airline experience, but Norse is beyond the pale,” one wrote. “Be warned that even if you pay for a pre-arranged meal, you may well not get it. I will never fly with them again.”
Another added, “I flew from Florida to London. They provided zero [refreshments], and then told me I couldn’t eat my PB&J, because another passenger may have a peanut allergy. LONG flight.”
While a third shared, “I just flew with them too. I was expecting at least water or coffee. And my first flight was delayed [by] 6 hours, we got a $20 credit but were told it had to be used at the airport, not on the plane.”
Norse Atlantic Airways didn’t immediately respond to The Mary Sue’s request for comment via email.
@jonaskilker It’s not so bad I guess… #norseair #travel #airplane #norseairline ♬ original sound – Jonas Kilker
American Airlines attendants refuse to help a disabled customer
It isn’t just budget airline blunders that are going viral. Other airlines like American Airlines are getting heat, too.
One customer, for instance, went viral after sharing how attendants refused to help her put her baggage in the overhead carrier, despite the customer, Tara Rule (@tara_rule), having Ehlers-Danlos syndrome. Consequently, when she tried to put up the bag herself, she got injured.
“I feel a pop, an immediate loud pop, and I’m like, damn,” she said. “Dislocated or subluxed. I immediately drop this heavy thing. I’m [expletive] humiliated.”
While American Airlines offered her a full refund, Tara wasn’t sure if it was enough.
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