Thai Airways International (THAI) has admitted that debt rehabilitation has kept it from refunding customers for unused tickets.
THAI's Corporate Image and Communications Department said on Thursday it is unable to offer refunds at this time as the Central Bankruptcy Court admitted the airline's request for rehab under the bankruptcy law on Wednesday.
The airline is restricted by obligations under the law which prevents it from giving refunds at this point in time. But it promises to return the money within six months without any fees.
The Covid-19 pandemic has forced THAI to ground its flights. Unconditional refunds are just one of many remedies for customers, which also includes postponing travel dates with no extra charge, extending the tickets' validity, and exchanging the tickets for travel vouchers of equal value.
The airline pledged to continue to take care of customers holding valid tickets as well as members of the Royal Orchid Plus, its loyalty programme.
The airline said it was confident it will beat the odds and overcome the crisis and emerge stronger.
THAI earlier announced on its website that it will resume flight operations in July, a delay by one month as borders slowly begin to reopen and passengers start trickling in.
