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Glasgow Live
Glasgow Live
National
James Rodger & Alexander Smail

Tesco praised for new twice-weekly scheme now in all stores across Scotland


Tesco has confirmed that it is launching a permanent "quiet hour" initiative in stores across Scotland and the UK.

The retail chain previously trialed the scheme, which saw dimmed lights and lower noise levels introduced.

The trial period was a success, and now the supermarket is introducing it into stores across the country.

READ MORE - Tesco and B&M shoppers in hysterics over unfortunate spelling mistake

As reported by Birmingham Live, each Wednesday and Saturday morning between 9am and 10am, the changes will be into effect.

Tesco introduced the scheme in an effort to make shopping at its stores more accessible for autistic and elderly customers, as well as people shopping with infants and younger children.

The changes will only be in effect during the two one-hour time slots, and stores throughout the rest of the week will not be altered.

A Tesco spokesperson said: “People can feel, see and experience the world differently, and for our customers with autism, the shopping experience may sometimes feel a bit overwhelming.

“A calmer environment can also be better for our elderly customers, ones shopping with young children, or our customers who may be struggling with mental health.”

Claire Pickthall, Tesco group customer proposition director said: "We know that almost 20% of the population in the UK have a disability and we want to be able to help our customers as much as we can.

"I know that for some people the shopping trip can be stressful and not just for people with a disability but for others looking for a calmer place to shop.

"We want everyone to know that Tesco is a welcome place for everyone to come and shop or work with us."

The UK's largest supermarket chain was thrown into chaos last weekend as a hack brought down its app and websites.

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