Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Manchester Evening News
Manchester Evening News
Entertainment
Jessica Sansome

Tesco issues online delivery update for vulnerable customers

Tesco has issued an important update to its customers on delivery availability during the UK lockdown.

The major supermarket is making changes to its online home delivery service for its most vulnerable customers.

The company's CEO said on Tuesday that it has contacted 75,000 of those to let them know they have an online delivery slot available immediately.

He has also asked that everyone "thinks before they click" in such unprecedented circumstances.

In the statement, CEO Dave Lewis, said: "Last Thursday, we were given an initial list of 110,000 clinically vulnerable and isolated people by the government.

Tesco has issued a few updates (Ian Cooper/North Wales Live)

"From this list, we were able to match 75,000 existing customers – and we’ve already let them know we’re making home delivery slots available to them immediately.

"We’ll continue to work through this list, and, as we receive more data from the overnment, we’ll make even more slots available.

"We’ve increased our online delivery slots by 145,000 (+20%) in the last two weeks, with thousands more becoming available every day.

"We know it’s still difficult to get an online delivery slot due to high demand, so we ask those who are able to safely come to stores to do so.

"This will help free up more slots for the more vulnerable – so please think before you click."

The message also added that stock levels have begun to return to normal.

This means the supermarket is removing the purchasing limits on the majority of products in our stores.

However, limits will remain on some essential lines such as toilet roll, pasta and hand sanitisers until the shelves are fully stocked again.

The statement does add: "But we'd still ask you to buy only what you need."

Some of you may have already seen this in select branches but Tesco is also introducing one-way aisles and a 'one-in, one-out' system in stores.

Ending his weekly message, Mr Lewis said: "I wanted to end this week’s update with a word of thanks.

"Firstly, thank you for your support and understanding as we have rolled out the measures outlined above; we can’t make these changes work without your help.

"Secondly, a word of thanks on behalf of my colleagues. I have heard countless stories of customers offering appreciation to our store colleagues who have been working in difficult conditions over the last few weeks. This means a lot to us.

"I join you in thanking all our colleagues, and everyone else – NHS workers, other food retailers, suppliers and other frontline workers: thank you all for your service.

"Together, we can do this."

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.