Tesco is refunding 27,000 mobile customers after they were overcharged since 2017.
The phone service is paying a total of €388,000 worth of refunds back to customers this month.
An email has been sent to all those affected in the last few days - and despite all the scams hitting Irish inboxes in recent months, this is not one of them.
A spokesperson for Tesco Mobile said: "Following a review of customer accounts, Tesco Mobile has established that since 2017 over 27,000 Tesco Mobile customers were charged for services beyond their cancellation date, known as post cancellation charges.
"Essentially any bill sent to customers during the notice period included the monthly recurring charge and this period related, at least in part, to a period beyond the expiry of the notice period.
"Tesco Mobile did not automatically refund customers that paid for charges beyond their cancellation date. Instead our policy was that a credit was applied to a customer’s final bill and remained on the customers’ accounts.
"A customer could contact Tesco Mobile to reclaim these monies. Tesco Mobile’s review found that over 27,000 customers were affected by this issue and now need to be refunded to the total value of approximately €388,000.
"Tesco Mobile is fully committed to refunding all affected customers. If you are one of these customers be assured that Tesco Mobile will issue you with a full refund to the last known email address by Wednesday 20th October 2021. For more information please call 1903."
