Thousands of Tesco customers have had online orders cancelled after a computer glitch.
Britain’s biggest supermarket said on Tuesday up to 10% of orders had been affected, with the issue affecting customers nationwide.
A Tesco spokeswoman said: “We’re experiencing an IT issue which is affecting some grocery home shopping orders. We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause.”
She said the computer glitch was affecting the selection process of some orders.
Several shoppers complained of missing deliveries on social media. Anna Murray tweeted:
Argh @Tesco what are you up to? 2nd grocery shop cancellation in 3wks! Due at 11am+ has the suncream+ picnic for today's school sports day!
— Anna Murray (@AnnieMurray) June 20, 2017
Sarah Wood tweeted:
Hi Sarah, I'm terribly sorry to learn your order had been cancelled, I understand how disappointing this must be. 1/2
— Tesco (@Tesco) June 20, 2017
Tesco blamed an “unforeseen technical fault which resulted in the forced cancellation of many orders due to a complete system failure”.
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