Tesco explains why customers are being asked to show receipts before they leave

By Neil Shaw

Tesco has explained why customers at a UK branch are being required to show the receipts for what they have bought before leaving the shop.

A branch of Tesco in Rotherham, Yorkshire, has told all customers they will need to show a valid receipt as they leave the shop.

A typed notice has been pinned up in the branch, reports YorkshireLive, with new rules that came into force today.

The poster reads: "From Tuesday 12th October, we will be asking all customers to produce their receipt for goods purchased when leaving the store.

"We know this may sound a little unusual, but we genuinely believe this is the right thing to do for our regular customers.


"We've listened to lots of customer feedback over the last 6 months and the biggest thing people speak about is wanting to feel safer in the area and our store.

"We want this too!

"We're continually looking for ways to make your shopping trip as simple, safe and pleasant as can be.

"Unfortunately, the time we want to spend serving customers, getting the products you want on the shelves and ensuring we're doing our best for you is instead being spent dealing with lots of types antisocial behaviour and theft, which we know can make your shopping trip unpleasant or even make you feel unsafe.

"Our colleagues in another town centre store very similar to Rotherham have already trialled receipt checking and the customer feedback has been overwhelmingly positive.

"They tell us the store feels safer, is a nicer place to be and the shopping experience is much improved.

"Checking your receipt should only take a few seconds of your time and will never negatively impact a genuine customer.

"In fact, our hope is that it will give us the time to serve you and our community better. The Rotherham Central Policing team are also supporting us with this initiative.

"If you have any questions or concerns please speak to one of our dedicated team members or managers, who will be more than happy to chat through them with you

"We want to say thank you in advance for the support and patience we know you will show and we want to assure you that this decision has genuinely been made with our customers best interests at heart. The Rotherham Team".

A Tesco spokesperson said: “We’re currently asking customers shopping at our Rotherham Extra Store to show their receipt to colleagues as they leave the store after some recent incidents of theft. We’re sorry for any inconvenience caused.”

An insider said the move is specific to this branch, and not a wider policy for Tesco.

It is also believed to be a temporary measure.

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