I really hope you can help as I know lots of people experienced poor service from Tesco Direct’s home delivery in the run-up to Christmas last year.
I ordered three items on 23 November. One arrived three days later but, according to my Tesco account, the other two were delivered to Shetland. We live on the Isle of Wight, nearly 700 miles away. I have phoned, messaged and emailed, but get nowhere, just a “we will get back to you” message.
From looking at its Facebook page, it is having quite a few problems. The items are my daughter’s Christmas present. I have also emailed Tesco’s chief executive officer but have not heard anything back. KJ, Brading, Isle of Wight
We know delivery services are under unprecedented strain in the run-up to Christmas, but it does seem rather odd for a national retailer to have such a poor grasp of UK geography. But the Christmas elves have sorted it out.
A Tesco spokesperson said: “We’ve been in touch with KJ to apologise and have sent him the replacement toys and a gesture of goodwill. We hope this helps his family have a fantastic Christmas.”
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