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Wales Online
Wales Online
National
Levi Winchester & Daniel Smith

Tesco Bank customers unable to access accounts on Black Friday

With the Black Friday sales kicking off today, many Tesco Bank customers have been left struggling to log in to their accounts this morning.

Issues with both the Tesco Bank website and app have seen people being met with messages that read: "This service is currently unavailable."

It continues: "We're experiencing some technical issues that means this service is temporarily unavailable. We're working hard to resolve the problem as quickly as possible. We apologise for any inconvenience and thank you for your patience."

Outrage tracker Down Detector showed a spike of just over 400 people complaining about Tesco Bank shortly before 9.30am, reports the Mirror.

The website shows 42% of people are having trouble with mobile banking, 33% are having issues with credit card payments and 26% are struggling with online banking.

Frustrated customers are also taking to Twitter to complain about the issues.

One person said: "I have just had payment problems @tescobankhelp @TescoBankNews and your website is down!"

Another said: "Unable to make a payment or see my account on my app. Is there an eta on a fix?"

A third tweeted: "Hi, is there a problem with your app/payment system? Cant [make] payments on my credit card and cant access the app."

And a fourth complained: "On hold for 30 minutes then the call cut off! Is yours app/website down? I can’t log in?? Please can you help."

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