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Daily Mirror
Daily Mirror
National
Claire Gilbody-Dickerson

Tesco and Sainsbury's shoppers' fury as supermarkets cancel deliveries after heavy snow

Supermarkets are reportedly cancelling their food deliveries due to the frosty weather currently hitting different parts of the UK.

Tesco and Sainsbury's customers took to social media to express their outrage at the cancellations.

They claimed both supermarkets cited adverse weather as a reason for them not delivering the orders.

One Tesco customer took to Twitter to complain and said: "We have a dusting is snow, and having just walked, the roads are clear, but my delivery due this afternoon has been cancelled by text due to “ severe weather conditions”! Book another slot you suggest! Well that’s easier said than done!!"

While another tweeted saying her order had been cancelled despite there being "just a bit of snow which is already melting!"

Have you had your delivery cancelled? Email webnews@mirror.co.uk

People in Sheffield woke up to a whiteout as snow fell in freezing temperatures (Tom Maddick SWNS)
Drivers have been warned about treacherous conditions on the roads due to the frost (Tom Maddick SWNS)

She added in her tweet she "needed this order, booked way in advance for my son's 18th birthdays coming up on NYE. I don't drive either and can't reschedule until AFTER my time slot expires after 11pm? Are you pulling my leg? Amazon is out and about, busses are driving. Why can't you?"

One Sainsbury's customer blasted the service as "shockingly bad" while describing how he won't be able to place another order till January 3 despite his household having to shield from Covid-19.

A spokeswoman for the supermarket chain responded to the tweet apologising and saying: "Due to adverse weather conditions we have unfortunately had to cancel orders. I'm sorry for any inconvenience caused."

A park in Leeds looked dreamy this morning as it was draped in white (Alex Cousins SWNS)
A women makes a giant snowball in Sheffield after it was hit with heavy snow fall last night (Tom Maddick SWNS)

A Tesco spokesman told the MirrorOnline that less than one per cent of yesterday's deliveries were affected, with some customers in Stoke and the West Midlands impacted due to heavy snow.

“Our colleagues are working hard to deliver more online orders than ever before.

"However, difficult weather conditions in some parts of the country meant that we had to cancel a very small number of deliveries.

"We are sorry for the inconvenience this has caused and would like to apologise to any customers affected.”

A Sainsbury’s spokesman said it continues to prioritise orders for vulnerable people and just a "very small" proportion of deliveries had to be cancelled due to dangerous road conditions.

"We understand the inconvenience this is causing and are in contact with the customers affected so that we can arrange to deliver their groceries as soon as possible," a statement added.

It comes as drivers were urged to stay off the roads with treacherous conditions predicted by the AA if thawing snow turns to ice overnight.

Ben Sheridan, of the AA, said: "Thawing snow, rainfalls and freezing temperatures overnight lead to challenging driving conditions, with roads likely to be icy in the morning."

But the AA added regional restrictions, which have been imposed due to Covid-19, mean that roads are quieter than normal.

Incredible pictures emerged on Tuesday morning showing different parts of the UK blanketed with snow after much of the country saw an arctic dump overnight.

Much of England, Wales and parts of Scotland were given a yellow warning of snow and ice by the Met Office after the day of heavy snowfall.

The forecasting agency said overnight temperatures into Tuesday "will tumble towards freezing, perhaps getting as low as -10 degrees C in western Scotland where there is a covering of snow".

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