Telstra says it has resolved an outage affecting its 4G and 3G mobile services has cut off customers across Australia.
The disruption was first reported mid morning on Monday services were fully restored by mid afternoon.
Telstra tweeted: “Mobile voice and data services have returned to normal levels. We’ll closely monitor network stability and performance and continue supporting our customers to restore their services. We’re again deeply sorry for any disruption as we know how customers rely on our mobile services.”
Earlier on Monday, customers complained on social media that their phones were only offering emergency calls and they could not access mobile data.
Shortly after midday Telstra said its service was improving for some customers.
Our 4G voice and data traffic volume is improving nationally after we bypassed hardware that had been preventing some customers from accessing the 4G mobile network. 3G voice and data volumes are also improving. We're very sorry for the interruption to services.
— Telstra (@Telstra) May 21, 2018
The Aussie Outages website was tracking the fault reports on Monday and showed reports peaked late morning and started to decline just before noon.
