Many of us have been there – on hold to a call centre and being told that our call is very important but that there are currently unprecedented call volumes. It could be your insurance company, a shop, or even your local council – call centre waiting times are soaring.
Do you have experience of being kept on hold for an unreasonably long time? Maybe you work in a call centre and see it from the inside and know why waiting times are rising? If so we would like to hear from you.
