The Daily Telegraph is claiming victory today after the regulator, Ofcom, announced a ban on rollover BT contracts.
More than 1m BT customers are locked into year-long contracts that renew automatically without the customer having to opt in to them. Consumers are then charged to leave the provider.
Ofcom said the contracts, which "raise barriers to effective competition by locking customers into long-term deals with little additional benefit", will be banned from December this year.
The Telegraph has campaigned against other rollover contracts too, such as those used by several energy providers.
BT said it was "disappointed" by the decision. A spokesman said: "We have worked hard to make sure that customers understand what they are signing up to, including how the renewal works and the charges that apply if they choose to leave early."
Source: Daily Telegraph
