An East Midlands telecommunications firm has reported an uptick in demand for cloud-hosted telephony caused by the coronavirus lockdown.
And according to Castle Donington-based Invictus Communications, the technology has not only ensured many businesses have survived during lockdown, but it has enabled some to thrive.
During lockdown, the firm has helped existing business customers while also providing telephony solutions to new customers who needed to restructure working practices.
Managing director Jonny McPhee said: “Flexible and secure telecommunications have been crucial to maintain business continuity during the past months and feedback from customers with our hosted telephony in place is that it has been invaluable to maintain operations.
“As soon as lockdown measures were announced, businesses were able to divert calls from the office system onto numerous other lines.
“Staff have been able to work remotely using the phone system from a laptop, fixed phone or mobile using a special app; and monitoring systems has ensured that calls have not been missed.
“It is now commonly recognised that WFAFE (working from anywhere for ever) will be a reality for many employees at many businesses across a wide range of sectors moving forwards.
“We are therefore receiving increased enquiries in the past weeks, particularly from local and regional businesses, who are returning to the workplace but want to ensure that their telephony systems are fit-for-purpose either with continued remote working or a return to lockdown should a second peak emerge.”
Among the businesses to benefit are property firm Abode Sales and Lettings, which has branches across Derbyshire and Staffordshire.
Director Nathan Anderson-Dixon said: “Invictus Installed the phone system six months ago and it’s a good job they did.
“When lockdown came our staff took their handsets home, plugged them into their routers and were able to work as if they were in the office.”
