Q: I'm confused about Microsoft emails that tell me to reconnect my Outlook 2013 PC program in order to continue getting mail via their Outlook.com website. It said I needed to create a new profile. What is this about?
_Frank Kampel, Maple Grove, Minn.
A: Microsoft has upgraded its email system, which you access through the Outlook.com website. To continue receiving and sending email, you need to reconnect your PC's Outlook 2013 program to the website. That will provide a more reliable link to the upgraded mail system.
To reconnect, you will need to change your Outlook 2013 profile, which is a list containing your name, email address and password. To create a new profile, click on "file" at the top of the screen. In the resulting "account information" list, choose "add account." Enter your name, email address and password, click "next," then click "finish." (This also works for Outlook 2016.)
To delete the old profile, click "file," and in the "account information" list click on "account settings." In the drop-down box, click "account settings" again. The old and new accounts will appear. The one you want to delete includes the phrase "Exchange ActiveSync."
Highlight the new account, and click on "set as default." Then highlight the old account, and click on "remove." When asked if you want to continue, click "yes." Close Outlook 2013 and reopen it.
