Tata Consultancy Services has formed a dedicated business unit to help enterprises set up and run global capability centres (GCCs).
The new unit, called Global Value & Innovation Centres, will focus on helping enterprises establish “AI-native GCCs” and transform existing centres, India’s largest IT services company said in a press release on Monday.
Soumen Roy, most recently TCS’ country head for Canada, will lead the unit. He will report to chief executive K Krithivasan.
The Mumbai-headquartered company said the unit would provide services across the full lifecycle, including strategy, setup, operations and AI-led transformation.
While the $300 billion IT industry was expected to lose business with the rise of GCCs, the last two years have seen Indian tech service providers step up focus on GCC-related business, as multinational corporations continue to expand captive technology and operation centres in India.
India is the world's largest GCC hub with more than 2,100 centres, employing around 2.36 million people and generating nearly $100 billion in revenue, according to estimates from Nasscom and Zinnov.
TCS’ move comes as IT service firms either launch strategic business units or establish leadership to focus on GCC clients to gain AI-led projects and transformation contracts. Infosys unveiled its AI-first GCC model in November last year, while HCLTech and Cognizant appointed Kiran Cherukuri and Sailaja Josyula as their respective GCC heads.
TCS caters to over 150 enterprises across industries, geographies and GCC lifecycle stages.
