On Boxing Day my brother-in-law bought a very nice Italian wool jacket in the Marks & Spencer sale. But when he got it back he found it still had a security tag attached.
As he was flying back to France, where he lives, early the next day, we rang M&S at both Gatwick terminals but they didn’t have the requisite gadget to remove it. When we rang M&S at Marble Arch, the store where he bought the jacket, it apologised and … sent a member of staff in a taxi on a half-hour journey to my flat to remove the offending tag!
We were flabbergasted.
CK, London
As are we. This is above and beyond.
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