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Evening Standard
Evening Standard
National
Tim Baker

TalkTalk down: Thousands of customers across UK unable to access internet due to technical issues

Hundreds of people have been left without access to the internet due issues with the TalkTalk network.

Angry customers took to Twitter to complain about the quality of their service on Thursday morning.

Issues included people not being able to access their online banking and services like Netflix.

A TalkTalk spokesman said that the service was back running again at around 11am Thursday, but people were still complaining of difficulties.

Nicky Marr said: "Any other TalkTalk customers in Inverness struggling with their online connection this morning?"

Charlie Hankers said: "TalkTalk seems to be down. Manchester area. Anyone else? Getting very weak internet, ie serach results but not websites."

A map of the outages in the UK (DownDetector)

Earlier on Thursday, the firm said it was investigating a problem with its broadband services, but has not yet specified what caused the incident.

“We’re aware that some customers in the North West of England around the Liverpool and Manchester area are experiencing browsing issues and may not be able to access websites, we’d like to apologise for the inconvenience caused and assure you that we’re working to restore service as a priority,” a statement on the company’s website said.

That message has since disappeared, replaced by one which states there are no reported issues with the internet provider’s broadband.

A TalkTalk spokesman said: "We are pleased to confirm that this issue was resolved earlier this morning and we apologise to our customers for any problems they experienced with their internet browsing."

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