A Chinese takeaway boss has become an internet sensation after her savage responses when it came to reviews left by disgruntled customers
Business owner, Alice Cheung, takes the time to reply to the majority of reviews “personally” - and she doesn't mince her words, even when it comes to paying customers.
The 50-year-old's Oriental Express eatery in West Yorks mainly gets praise for its good, which a five-star rating on Just Eat. But she likes to surprise the "sillier" reviewers with some hilarious responses
In one exchange the restaurant owner told a dissatisfied client: "We are good but mind reading the stupid is not one of our skills."
Leeds Live revealed that this boss isn't afraid to hit back, with some customers facing her full wrath.
Alice said: “[Negative] reviews tend to put business owners down and demotivate them, I want to be realistic.
“I think review [responses] should be honest and not corporate responses.
“People need to know the truth especially other people reading reviews.”
She said that she tries to give “honest truthful answers” to sometimes “silly comments” all while bringing “banter to the platform”. This has led to amused customers serving up responses for the rest of the world to see.
One review that had claimed the food had been “terrible”, was met with a scathing response from the restaurant.
The response read: “You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it.
“We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error.”
The response then listed all the items that had been included in the box, before adding: “Please do not call again.”
Another reviewer complained that their dish had been “totally ruined” by battered prawns that had been mixed in with their chicken dish.
In response, the restaurant wrote: “Will you please open your eyes and read the descriptions, you ordered the 'Special sweet and sour' which contains king prawns.
“You got what you ordered so how is this our fault?
“The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills.”
In reply to another customer claiming their delivery had been 45 minutes late, the restaurant said: “For the one-millionth time stop exaggerating, 10 minutes max if it was late and I very much doubt it was.”
In response to another person who questioned why the restaurant hadn’t adjusted its estimated delivery time on a Saturday night, the reply said: “We looked into our crystal ball but it gave no indication as to just how many orders the public were going to place on Saturday night between 5 and 9pm.”
Putting "banter aside", Alice said the restaurant endeavours to provide the “highest quality meals” and “takes food very seriously”.
She said: “We're happy with our customers and have regulars who are always happy with our meals.
“95 per cent are positive reviews the other 5 per cent are sometimes our own fault for not delivering fast enough, or you can't please everyone.
“Everyone has different tastes so no one can be perfect."
Alice added: “If you're writing a review just be honest about the situation.
"If we messed up, we'll reply seriously if not expect some banter.”
