Your article on the enforcement industry shone an important light on issues affecting millions of people (Can’t pay and they really do take it away: what happens when the bailiffs come knocking, 12 August). Launched late last year, the Enforcement Conduct Board (ECB) exists to ensure that everyone experiencing enforcement action is treated fairly. While we do not yet have statutory powers, before our establishment there was no independent oversight. We are here to change that and to ensure that people are protected from poor practice.
One way in which we intend to so is through our accreditation scheme, which is opening next month. Firms will be eligible for ECB accreditation only if they agree to strict criteria, including agreeing to treat the current Ministry of Justice standards as binding.
We are also focused on developing a more rigorous and comprehensive standards and oversight model, including processes for monitoring compliance with standards and handling complaints. This will include rules on how to identify and support the most vulnerable people.
Catherine Brown
Chair, Enforcement Conduct Board
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