T-Mobile is retiring several old phone plans, which could result in price increases for some longtime customers.
The popular wireless carrier, which boasts more than 142.4 million customers, is retiring a number of its “oldest plans,” some of which were introduced “nearly 15 years ago, in the 3G and 4G eras, before our 5G network was fully deployed,” according to a notice posted on T-Mobile’s website this week.
“These plans have limitations such as slowed data speeds, limited premium data, 480p video, less hotspot data, or little or no international roaming features,” T-Mobile’s website said.
All customers will be moved to a “modern plan with even more access to America's best wireless technology, enhanced features, and a 5-Year Price Guarantee on the monthly price of your talk, text,” according to T-Mobile. Some customers could see their monthly bills increase as a result, the company’s website noted.
Each customer moving to a new plan will “keep their current benefits while gaining improvements in network and service experiences,” T-Mobile’s chief marketing officer Allan Samson told The Verge.
“Some customers will see no change to their monthly bill, while some will see a modest adjustment,” he added.
Customers who will see a “price impact” have already been notified, the company noted. Plan updates may also apply to “connected device lines like watches and tablets, as well as some Home Internet plans,” and customers should check the T-Life app or the company’s website to confirm which of their lines and services are included, T-Mobile said.
Impacted customers don’t have to take any action, either. Plans will be updated automatically during the upcoming billing cycle, and customers will see the new price reflected on their next bill.
But users can still choose which plan they’ll end up on. The company said customers learn about other plans via T-Mobile’s website and its T-Life app, or by contacting its customer support team.
