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The Guardian - UK
The Guardian - UK
Technology
Miles Brignall

Surely it’s no accident that claims firms have got my phone number

A car insurance comparison site.
No one knew about my accident in Spain until I started to compare motor insurance costs. Photograph: Alamy

Two weeks ago you featured a letter from a reader getting calls from claims firms asking about an accident. Two years ago I had a minor accident in Spain. No UK company (repairer, recovery, hospital) was involved. All contact took place on my wife’s mobile.

Months later, back in the UK, I went on several price comparison websites to get insurance quotes and, as part of that, had to reveal I had been involved in an accident. I also gave my mobile number. Almost immediately afterwards the claims calls started, asking whether I had been involved in a crash?

It seems that the only possible explanation is that the price comparison sites are selling on mobile phone numbers. AL, by email

That is interesting and a plausible explanation for these calls that are such a pain. We asked AL which sites he had used but he was unable to narrow it down as he had used all the big ones. It seems the moral of the tale is not to hand over your mobile number if you are getting an online motor quote – especially if you report an accident.

Further to the letter two weeks ago, several readers recommended BT Call Protect as the best system for blocking these calls.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

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