A supermarket worker has been banned from parking outside of her own home, after being rejected a permit - despite living there for 25 years.
Geraldine McGuinness, 54, has now been left battling with the private firm who deals with her council’s parking system.
The frustrated 59-year-old from from Greenock, Inverclyde, has said that whenever she tried to get help from local authorities to deal with this matter, she was turned away.
She added that they simply referred her to a third-party company based in Nottingham - some five hours away from her home.
Geraldine, who lives with her husband Brian, says that only one of their two parking applications was approved, sparking further confusion as to why hers was turned down.
In fact, the vehicle that was turned down previously had a permit, which hasn't rolled over.
Geraldine also said she had been going back and forth for weeks trying to get the permit renewed, weeks before it was set to expire.
The couple are now being forced to park on the street in front of their own home, and risk being fined for doing so.
The Morrisons worker says she applied for a permit in time, and provided all of the required documentation that was asked from her.
Bafflingly, Inverclyde Council has confirmed that households are entitled to two permits.
A confused Geraldine said: "I’ve been back and forth for weeks, from before the permit was up, trying to get it renewed.
"I had no issue with one of our vehicles, but for some reason they just would not accept the other.
"They didn’t even provide a reason for rejecting the application, I’ve been passed around different people who are all saying different things.
"It’s been incredibly frustrating, I’ve followed every step and uploaded everything I need to.
"I’ve spoken to the company multiple times and people were supposed to call me back, but I’ve had no luck."
She continued: "I don’t understand why I haven’t had the issue resolved, it’s certainly not for want of trying.
"I’ve had no help in sorting this with either Inverclyde Council or the third party company, who are based in Nottingham, and I’ve had enough.
"I know how to work with technology, but there may be people who don’t and will struggle even more than I have.’
Responding to this, a council spokesperson simply said said: "No one should need to contact any other service to arrange a resident’s parking permit.
"The zones, criteria and application process are published on the council website and paper versions are available in local libraries.
"Any resident who meets the criteria can apply for up to two permits per household."
