A student was left gobsmacked after being charged more than £80 for a four-mile Uber journey home after a night out in Manchester city centre.
Georgia Musgrave, 21, woke up on Sunday morning to discover she had been overcharged for a 14-minute trip which usually costs a tenner.
The nursing student at the University of Manchester ordered the cab from Cloud 23 back to her accommodation in Fallowfield after a night out with friends.
She said she didn't noticed the fare at the time and was stunned when she realised the following morning.
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"It all seemed fine," said Georgia.
"We didn't stop anywhere on the way and the driver didn't say anything about it being more expensive.
"I've got Ubers home from the city centre before and it costs me between £10 and £15.
"When I woke up and checked my emails, I was in shock.
"I thought it must have been a mistake."
Georgia, who is originally from Chester, decided to ring Uber to complain about the fare and demand a refund.
However, she says Uber refused and told her there was 'nothing they could do'.
"They said it was because it was busy and late so there was high demand," Georgia explained.
"I know it's near Christmas so if it was £35 I would've thought fair enough, but £80 is extortionate.
"I've got taxis when there has been football and concerts on in the past and it is more expensive, but nowhere near that much.
"I'm a student and £80 is a lot of money for me. I'm only working part-time.
"I thought the driver would've made us aware of it. It's a huge different in price.
"It's just frustrating because I could've got the bus for £2."
Following her experience, Georgia says she would be unlikely to use Uber again.
"I have always used them until now," she explained.
"During the start of Covid, they did 25 per cent off for NHS staff. They've gone from that to charging me £80 for a short journey.
"I would rather use a private taxi company now."
After being contacted by the Manchester Evening News, Uber agreed to refund Georgia's fare.
A spokesperson for Uber said: “We are always happy to review a trip if there are concerns about the route taken, and provide a fare adjustment where appropriate.
"We apologise that we did not meet our usual high standards of customer care on this occasion.
"The customer has been fully refunded for the trip."
