A student quarantining in a Spanish hotel says it is so bad that she would rather be in prison and was left 'crying for water.'
Sophie Burdge, 22, said guests have been passing supplies between rooms using bedsheets.
When the student nurse from Barry, Wales, first arrived at the hotel after testing positive for Covid-19 at the airport in Majorca, she had to call reception to "beg for water", The Mirror reports.
Sophie's arrival at the Hotel Palma Bellver was delayed by 24 hours, meaning she was unable to get any water or food for a day.
She ordered in a McDonald's meal, however, it was confiscated due to it being processed, she told the BBC.
Sophie took a much needed break to Majorca after a tough year in which she lost her partner, according to Manchester Evening News.
But after relaxing with a friend and her daughter, Sophie tested positive for Covid-19 when she arrived at the airport for her return flight and had to be taken to a quarantine hotel to isolate for 10 days.
She says staff have not checker on her condition in the five days she has been there.
Sophie also says she has also run out of mental health medication and is unable to get any more, while the lack of a laundry service has left her having to wash her knickers in the sink.
She tested positive at the airport on Tuesday night but was not taken to the hotel until the following night, by which point it was too late to get food.
After it was too late to get food on the night she arrived at the hotel, Sophie ordered a McDonald's at 1pm the following day - but it was confiscated and a follow up order also never made it to her.
"I was crying my eyes out because I was so hungry, I was starving," she said.
"I was ringing and ringing and ringing asking and begging for water, I think I was crying at one point for water."
One guest lowered a bottle of water down to her room so she could have a drink.
Hotel Palma Bellver said the facility was being run more like a hospital than a hotel and that the food was being served by hospital catering as a result.
Water is available upon request, they said.
"The guests/patients are allowed to order meals outside, (as well as other basic supplies) but not processed food, as per the doctor's prescription," a spokesman added.
The hotel acts as a "connecting agent" between the various bodies involved in managing the quarantine facility.
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