I am having a nightmare with the Student Loans Company. I completed my PhD in Canada, and decided to work here on a two-year contract earning $50,000 (£28,690) a year. But I was offered the chance to teach just two courses, earning an extra $15,000. The SLC has calculated future repayments on the basis I was earning $70,000. It won’t listen and I’m now in arrears. DS, Canada
Happily, SLC has apologised for the “incorrect” explanation as to how it arrived at the $70,000. “We have learned lessons … and have spoken to agents involved to ensure they understand the evidence required,” it says. Customers can now submit their overseas income assessment form at repayment.slc.co.uk.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions: http://gu.com/letters-terms
